BAD SERVICE AND NO DELIVERY

After many calls to Skynet about my package I find myself frustrated. The 1st issue was that they had lost the original invoice that was sent with the package. This was not communicated to me.I found that they had lost it when I had tracked the package online. I had then called them & arranged a new invoice for them. This then took an extra THREE BUSINESS DAYS to eventually resolve & go back to customs. I then call the call center last FRIDAY (22 JANUARY 2016) &the call center agent tells me that my package is on the way for delivery & should arrive at 11am. I then called again at 12 to find out where my package is &another call center agent states that my invoice is still missing after having emailed VICTOR MANAKANA a new copy of the invoice. Basically the first call center agent had **** about my package being delivered, I didn't get his name. The next issue was that I was requested to EFT an amount to the Skynet acc for customs charges. I did so immediately & ensured that this was an instant payment so that it would be delivered. VICTOR states that they money wasn't in the account however I attained proof from the bank that the money was transferred. IT HAS YET TO BE DELIVERED!!