Bad Service and ****'s

I have been waiting for my Parcel for a week and no one can advice me on where it is.<br> <br> I call the callcentre and the refer me to the Depo and when calling the Depo no-one answer's the phone.<br> <br> I was advised that the Parcel could not be delivered due to an incorrect address and yet no-one called me to advice on what is happening.<br> <br> I called and got them to update the address and I was advised that the Parcel would be sent to me on Monday afternoon or the following day of which it was a Tuesday.<br> <br> On Tuesday I could not track the Parcel online and I called the call centre and no one knew where it was and yet they also advice me that it will now be shipped the following Day.