Bad Service

I was expecting a parcel from overseas and had been tracking it via Toll Global Express - it arrived in Cape Town and was cleared for delivery by 22 April 2015. I got a call from the supplier saying the courier company called SkyNet was unable to deliver to my address as there was no one there. I was there! Anyhow I called them on 23 April and informed them that I would like the parcel delivered that evening otherwise the next day at a different address. I was assure that it would be delivered to my house that evening. Anyhow that never happened - I called again on 24 April 2015 and asked whether this parcel was going to be delivered to the new address and was told that yes it will. I called yesterday in the morning at 08h00(28 April 2015) and was told the parcel would be delivered and at 16h00 I called again and said I am leaving the address what was I supposed to do now as parcel had not arrived. I called this morning and no one is able to answer me where the parcel for delivery is. Today is the 29 April and there is still no parcel. I emailed Magicbox (Bidorbuy) that I purchase the order from and informed then that I still have not received the order. I am very unhappy!