AH
Alex H
1 reviews | Active since Nov 2020
30 Nov 2020, 17:12
Bad service
The service level is so bad. The company said that I would receive my parcel the next day, which never happened. It is now 3 days later and I was told that my parcel was out for delivery. I then sat waiting for a delivery that never came and I then had to phone the company only to be promised that my delivery will be prioritised. I should not have to phone to find out where my delivery is.
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Skynet Worldwide Express's replyOfficial
01 Dec 2020, 11:20Dear Alex
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***********
I assure you of my personalized service at all times.
Yours sincerely
Skynet SA
Skynet Worldwide Express's reply01 Dec 2020, 11:20
Official
Dear Alex
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if your prefer that I call or email you to discuss how we can provide you with a solution.
I look forward to hearing from you.
Please do not hesitate to connect with me at any time on ***********
I assure you of my personalized service at all times.
Yours sincerely
Skynet SA