sS
sibongile S

1 reviews | Active since Oct 2016

28 Apr 2023, 12:23

BAD SERVICE.

I am so disappointed in the service received from Skynet worldwide express. They have still not delivered my parcel. Since i was promised that it would be delivered on Monday the 24th of April. If the driver can contact the person they are delivering to, my parcel would have been delivered now they don't care if the goods are delivered or not. The reason we use courier service is because we want convenience. My license disk has not been delivered till Today. I am driving with an expired disk which is very risky and i have to run away from traffic cops all the time. I called the whole week and was advised I will get my parcel in the week of the 28th of April. I Called again Today the 28th of April to enquire I was told by and Agent called Ayanda that my parcel will only be delivered on 2nd of may 2023. This is so annoying and unprofessional. If I knew that this would take long I would have actually drove out to fetch my parcel.

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Replies (3)
Skynet Worldwide Express
Skynet Worldwide Express's reply28 Apr 2023, 16:20
Official
Dear Sibongile Sibeko

Thank you for the feedback. We are sorry to learn that you have not received your parcel as promptly as expected. 
Kindly please provide the waybill number linked to your query and our consultant will be in touch with you to assist. 

Alternatively, please let us know if you prefer that we call or email you to discuss this further. 


Yours sincerely,
SkyNet Worldwide Express
sS
sibongile S's update02 May 2023, 08:51
Reviewer Update
I ended up receiving my parcel over the weekend. Thanks.
Skynet Worldwide Express
Skynet Worldwide Express's reply02 May 2023, 09:27
Official
Dear  Sibongile Sibeko 

It is well noted. Thank you for the feedback. 

Yours  sincerely
SkyNet Worldwide Express