Bad service

I am writing to formally express my frustration regarding the extremely poor service I have received regarding my SHEIN order. My parcel has been sitting in Johannesburg since the 5th of May, and there has been no movement or update on its delivery.

Despite numerous attempts to reach your customer service team, I have encountered the following issues:

I have called the customer service number multiple times with no response.

I have used the live chat feature on your website, but it has been completely ineffective, with no replies or assistance provided.

I have sent several emails requesting information about the status of my parcel, and I have not received any response.

This lack of communication and transparency is unacceptable. As a paying customer, I deserve to know the status of my parcel and when I can expect delivery.

I am requesting immediate clarification on the following:

Why is my parcel still in Johannesburg after all this time?

What specific steps I need to take to resolve this issue and receive my parcel without further delay?

I expect a prompt response and resolution to this matter. If there are any additional steps I need to take, please inform me immediately.