Bad service

On the website of Skynet Worldwide Express it states and I quote 'we take the stress out of courier and express parcel delivery' , I have to say this is incorrect as yesterday our Durban branched booked for something to be delivered at 8am sharp because we had a deadline to make, besides spending my entire morning taking me out of my work trying to track our parcel and being put on hold and then transferred to every manager in the company but no one answering the phone , the wonderful driver finally arrives at 12:32 with the incorrect parcel. The waybil number from Durban is matching the one i got but the box it was with in did not have our package in it. I then spend more time on the phone , phoning everyone again trying to find our parcel . It is now 13:58pm and i have haven't received my VERY IMPORTANT parcel. our company generally uses Royal International but we thought lets give Skynet a try. I have never received such shocking service from a courier company. This needs to be investigated because someone is not doing their job correctly and we could be sitting with a cancelled order due to the lack of services. <br> <br> Regards<br> Chloe