BAD SERVICE!!!!

I ordered stuff from Shein, and got the tracking details stating the parcel is with Skynet. I have been waiting now for almost 6 weeks since i placed the order. Yesterday morning at 09h54 i got a phone call from the driver saying he is lost, my sales rep in the office explained to him ho to get to our offices, that was about 3 minutes away from where he was. Parcel never arrived and i never heard from the driver again. This morning i phoned the call centre and was only assited after been on hold for 22 minutes. The lady told me it is with another driver and he will be here by 12h00 today. I phoned again and was holding for another 20 minutes before someone answered the phone, i was then told that the driver does our eare between 14h00 and 16h00 so i must just relax and be patient.