Bad service

Good day This is day 4 of trying to deliver a package to me from skynet couriers Elandsfontein to Carletonville, distance of approximately 83km, The package keep on ending up at the departure branch and keeps on resending it the following morning Qeustion: does your driver know where Carletonville is, were there a problem with your vehicle, why did you not at least phone me, I do have a personal life and cant sit and wait for this delivery every day for as long as you take Damn speak of bad service, you get the prize