VN
Vongani N

1 reviews | Active since Sept 2023

07 Sept 2023, 15:38

Bad Service

Good day .

I have written this email about the poor service Skynet is providing. I received an sms on the 5th September 2023, time 12:35 to say that my delivery was canceled when i called on Tuesday i was told that my parcel is out for delivery but when the drive reach my work place at 13:32 he didn't bored to call me, my colleagues they are the ones who called me , when i call again on Wednesday i spoke to Archie-boy told me i will receive my parcel on Thursday . Here i am still waiting for my parcel till when i called again i spoke to Ayanda Magubane she advise me to write the confirmation letter and leave my ID with the person who will receive my parcel , how on earth should i truth someone with my identity card , an ID is private documents that i can't share with anyone is like sharing my ,my banking pin or password for my computer at work . People will commit crimes with your ID.

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply08 Sept 2023, 11:18
Official
 Dear Vongani Prudance Ngobeni

We apologise that our service did not satisfy your expectations and that our team did not provide the level of service that we always strive for. We humbly request a chance to make contact with you to discuss this further.

Please let us know if you prefer that we call or email you to assist you further. 


Yours sincerely,
SkyNet Worldwide Express