Bad service

I renewed my vehicles license disc through Capitec bank a week ago. I received a message that it would be delivered within 3-5 business days. Last night i checked my tracking and it said consignee not available, today i tried phoning 8 times to be exact to find out what is going on. I then decided to drive to the Germiston branch,on my way there i received a message saying my parcel is out for delivery it is 16:51pm now still no license disc....poor poor service from Skynet