Bad customer service by Skynet couriers and Vodacom

I am expecting a parcel from Vodacom, a wifi simcard and a phone. I made the online upgrade on Tuesday 10 September 2024. On Friday I got an an sms from Skynet to expect a delivery around 5pm and they even sent a tracking link, waybill number and everything seemed fine. No delivery was done. Since that day I have been getting messages of "apologies, we couldn't deliver your package" and another message with a delivery promise,everyday. The tried calling the number I found on the sms but I would hold for a whole 5 minutes with an automated message telling me to " stay on the line" Im beginning to think I have been ****med by a non-existent Vodacom agent and Skynet.I've had a bad experience with their delivery guys before but I just thought he was having a bad day but now I'm definitely sure that that's how the company and it's employees illtreat their customers.