ES
Edwina S
1 reviews | Active since Jul 2018
06 Jun 2023, 11:17
BAD CUSTOMER SERVICE
I think 1-star rating is over-rated. They don't deliver parcels then claim that no one was available to receive the parcels. Uninterested admin staff. Phones are always going into voicemail. Can never speak to anybody who can take responsibility for their pathetic poor service. I'm surprised they're still in business !! I wouldn't recommend Skynet to anyone!
Helpful (0)
Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
06 Jun 2023, 14:29Dear Edwina Samuels
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. We are ready to resolve your query as soon as possible. Please kindly provide us with your waybill number so that we can have a look into the matter.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply06 Jun 2023, 14:29
Official
Dear Edwina Samuels
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. We are ready to resolve your query as soon as possible. Please kindly provide us with your waybill number so that we can have a look into the matter.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's replyOfficial
07 Jun 2023, 09:03Dear Edwina Samuels
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. Please kindly confirm if you did receive your parcel on 06/06/2023.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply07 Jun 2023, 09:03
Official
Dear Edwina Samuels
Thank you for your review. We sincerely apologize for the inconvenience caused in the delivery of your parcel. Please kindly confirm if you did receive your parcel on 06/06/2023.
Yours sincerely,
SkyNet Worldwide Express
ES
Edwina S's updateReviewer Update
07 Jun 2023, 09:52Parcel delivered late afternoon on 6 June 2023...thank you. Maybe Skynet should improve on their Customer Service, and how they handle complaints/queries first time. Your overall service leaves much to be desired, wasted 2 days waiting for a Parcel, when an SMS was sent 2 days prior that parcel was out for delivery.
ES
Edwina S's update07 Jun 2023, 09:52
Reviewer Update
Parcel delivered late afternoon on 6 June 2023...thank you. Maybe Skynet should improve on their Customer Service, and how they handle complaints/queries first time. Your overall service leaves much to be desired, wasted 2 days waiting for a Parcel, when an SMS was sent 2 days prior that parcel was out for delivery.
Skynet Worldwide Express's replyOfficial
08 Jun 2023, 11:05Dear Edwina Samuels
Thank you very for your balanced and fair review of SkyNet Worldwide Express’s service. Your feedback is incredibly helpful. We wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart, and we are planning on making some internal changes based on your recommendations.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Yours sincerely,
SkyNet Worldwide Express
Skynet Worldwide Express's reply08 Jun 2023, 11:05
Official
Dear Edwina Samuels
Thank you very for your balanced and fair review of SkyNet Worldwide Express’s service. Your feedback is incredibly helpful. We wanted to let you know we've taken the good and the bad elements you've mentioned in your review to heart, and we are planning on making some internal changes based on your recommendations.
Thank you again for taking the time to share your experience with us. We're grateful for customers like you.
Yours sincerely,
SkyNet Worldwide Express