Bad Customer Service!

<p>My order has been scheduled for delivery for today, but after calling I have been told by Thuli at 3pm that the driver arrived and it is a complex. This is incorrect, I am at a Business Address and the address is correct after confirming it. Furthermore Thuli advises me" We cannot do the delivery today" There is no willingness to investigate or follow up to to assist me. On question as to why I was not contacted at the time if the driver was incorrect, Thuli advised the drivers cannot call cellphone numbers or he should have called the office. No one from the office called me so I am not sure if the driver or someone at the office did not complete their duty today which resulted in me being unhappy due to no delivery of the parcel. From reading previous complaints I can clearly see that my complaint is similar to other complaints, seems like this is quite a "common excuse" I also suggest you invest in getting cellphones / providing airtime / contracts to your staff to contact clients to deliver parcels considering the nature of your business is deliverys to clients. I have advised Thuli to call me or if someone senior can contact me as I need this delivered today but I am sure there will be no response or call. Very dissappointed!</p>