Bad Communication & Service - Shipment Cape Town

My Cellphone parcel (iStore) was meant to be delivered yesterday but the driver did not call me to tell me to advise me he has arrived. He returned with my parcel back to the branch and it has been shipped back to sender in JHB.

Predicament is that I am traveling to Kenya tomorrow and I don't have a mobile phone to contact anyone there or even family when I am that side.

Shipping company or iStore did not even attempt to contact me that they will be sending my parcel back because I was not available.

I am stuck in this place because of poor communication.

By Sky net's standard if the address is 'bad' they will attempt to deliver the following day but in this case I provided full and complex name, but still they did not even deliver or contact me.

I am panicking NOW because I am leaving for another country tomorrow and my phone is traveling back to sender.

I am sooooo sad... I was willing to collect the phone myself but they shipped it back.