Bad bad bad bad service, order not delivered as promised, poor service delivery and most importantly failure to communicate and deliver on time

My complain goes to both Vodacom and Skynet. I upgraded my contract last week Monday, spoke to a consultant by the name of Desiree who assisted me with the upgrade. Everything went well and the upgrade was successful. I asked for my phone to be delivered by Friday. I haven’t received a curtesy call from Vodacom to at least check if my order was delivered till today.

Skynet contacted me on Thursday (21/09/2023) saying that they are on their way, that was around 9-10 in the morning, I called the driver just before 12 saying where are you because I have been waiting, he said ahh I was just about to call, there is strike in Ga-Rankuwa, and I will come tomorrow. Tomorrow morning Friday (22/09/2023), I waited and waited and waited for a call until I called head office or their customer service , when they checked on the notes, the notes stated that they won’t be any deliveries to my area on Friday and they will only deliver Tuesday on the 26 September 2023. Today at 12 I called, I haven’t received my phone and seeing its past 12 already what’s going on, the consultant who picked up the phone couldn’t assist and had to transfer me to someone else, the man who spoke to me said there was a mistake and phone was suppose to be delivered, I said no one contacted me, no one is giving feedback, I am the one who is follow up with my airtime. The MOST SURPRISING PART about this whole thing is I have received a message saying that my parcel has been delivered and that was Thursday already.

I have experienced bad bad bad bad service, order not delivered as promised, poor service delivery and most importantly failure to communicate and deliver on time.

I would appreciate if I can get my phone delivered ASAP because I’m without a phone now and frustrating.

Skynet awaiting urgent feedback.