AWFUL! Ten days to deliver study material

<p>UNPD ********** <--- this waybill number has been dispatched on 02.02.2017</p> <p>Today is 13.02.2017</p> <p> </p> <p>No one responds to emails! i am an international student so i cannot call the call centre</p> <p> </p> <p>How am i going to begin assignments that are due in 2 weeks? is this some kind of a joke?</p>