JW
Jenna W
1 reviews | Active since Nov 2021
10 Nov 2021, 22:40
***AVOID *** Most *********** Shipping Company!!
DON'T USE...Paid $60 for express from the UK to Aus shipped 22nd Oct and it's the 10th Nov NO parcel, NO correspondence about delay, when I contacted them (twice) NO assistance or accountability.... How on earth do such an *********** company say in business!!! Yet ASOS stay using them just because they are cheap for them to use, ridiculous.
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Skynet Worldwide Express's replyOfficial
16 Nov 2021, 11:08 Dear Jenna W Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It is an uncommon instance and we would like the opportunity to investigate your feedback further. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and frustration. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would allow us to speak with you to discuss the situation, I am sure we will be ale to resolve your query. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service
Skynet Worldwide Express's reply16 Nov 2021, 11:08
Official
Dear Jenna W Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It is an uncommon instance and we would like the opportunity to investigate your feedback further. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and frustration. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you would allow us to speak with you to discuss the situation, I am sure we will be ale to resolve your query. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let me know if you prefer that I call or email you to discuss how we can provide you with a solution.I look forward to hearing from you. Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service
We assure you of our personalised service at all times.Yours sincerelySkynet Worldwide Express Customer Service