Atrocious service
This is by far the worst courier service I’ve ever dealt with ,and trust me I’ve dealt with a lot. My package has been in there Elandsfontein branch from the 9th of November and today is the 14th of November and it’s still not delivered.
What is worse is that I got a delivery confirmation on the 13th of November yet I’m still waiting for my package. When I call to find out what’s the delay ,no one seems to know as the driver keeps driving around with my package!
Apparently when they call him, his phone goes through to voicemail and the service consultant said she would call me back yet I’m still waiting for a call back.
I swear the service is atrocious and the communication is worse … I honestly with we could choose our own courier service when ordering on SHEIN….
I’m so disappointed as the courier company is only 30min drive away from me , yet you would say that the package is coming from Cape Town
Thank you for sharing your feedback. We apologise for the poor service you received and frustration caused. Your experience does not reflect the level of service we aspire to provide. We have conducted a thorough investigation into the matter and identified the root cause of the delay. We have taken immediate corrective actions to prevent such occurrences from happening in the futureAccording to our records, the parcel was delivered.
Kindly note, one of our consultants will be in contact with you to discuss this further.
Yours sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. We apologise for the poor service you received and frustration caused. Your experience does not reflect the level of service we aspire to provide. We have conducted a thorough investigation into the matter and identified the root cause of the delay. We have taken immediate corrective actions to prevent such occurrences from happening in the futureAccording to our records, the parcel was delivered.
Kindly note, one of our consultants will be in contact with you to discuss this further.
Yours sincerely,SkyNet Worldwide Express