JP
Johann P

1 reviews | Active since Jul 2009

02 Feb 2015, 17:04

Arranged delivery has not happened, twice now!

I bought something from [URL Removed] online. I got notified that the delivery will take place on Friday 30 January 2015. Wasted all day, no one pitched...phoned a couple of times and got told its on its way.....Today, Monday 2 Feb2015, I phone them again. They told me that the driver could not get hold of me on Friday....LIE..I was here all day and phone was in perfect working condition.....no one was here or called me. Today they tell me it will be delivered before 12 mid day....again nothing, phoned them again, delivery will take place between 3 and 4..... Again no one and no parcel. This is now 2 days wasted where I had to stay at home and wait for a Skynet.<br> The call centre that I have been calling is Mr Delivery Express National Call Centre - ***. I asked the agent to please give me a direct number for skynet.....he gave me the above mentioned number....can you believe it??? Then tried the number I got on google ***.....no luck, just ring, oh and sorry cannot leave a voice message.....their inbox is full.....how pathetic?<br> <br> I will never use Takealot again just because of the poor Skynet service. I will make sure to spread the word!

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply03 Feb 2015, 14:31
Official
Hello peyperj,

Hello Peyper

Please can you provide us with a waybill number in order for us to track your shipment. We apologise in terms of the manner in which this was handled and would certainly like for you if possible to provide us with the name of the individual you spoke to. This will then assist us to take the necessary corrective action.

Regards