Appalling services by Skynet

I would actually give it BIG PHAT ZERO rating. Skynet service is appalling, to think that my parcel has been out on delivery since Monday 17th and today it is Friday and I am yet to receive it. I have tried sending emails to customer care since the phone rings endlessly, and their response is "Good day. Please be advised that your parcel is out on delivery today. Our driver will make contact once in your area to confirm the delivery time and ensure a smooth receipt of your package. - Cedric Bronkhorst" everyday. I have lost hope of my parcel and now I will have to take it up with FNB.