Appalling service from SkyNet - yet again!!!

Delivered my books after 20:00 on the 23/01/2020 - called me while i was asleep to ask if she (Driver- Phumzile) could leave my books with security. Security confirmed that they had not received any books. Spoke to Thabiseng who promised to call back with some sort of resolve - still no callback received. Called Phumzile (driver) who was extremely rude to me. Said she would give me another clients number so I could call and confirm with that person that my books were delivered (she delivered clients books with mine at the same address). Said she confirmed with security that they have my books but refused to give me the securities number.

Worst service I have ever received from any organization, period! Customer service should be at the forefront of your business objective. The calibre of staff is very low. UNISA needs to terminate this partnership because it is going to be to their detriment. Also, UNISA should not associate themselves with an organization that operates on this level. We are working students, we don't have time for this nonsense. We want our books, speedily so we can begin with our studies. Not having to run around calling people, trying to locate the books and then having staff treat you as if you did something wrong. Its absolutely appalling SkyNet!!! FYI - this is my second encounter with SkyNet and both encounters have been distasteful.