RK
Rak K

1 reviews | Active since Jan 2016

13 Jan 2016, 11:43

Appalling service and *********** staff

My package from overseas arrived in Johannesburg on 22 December 2015. I made close to 17 calls before allocating the parcel to the Elandsfontein. No one bothered to contact me despite having all the relevant contact details. The excuse being that they can't find my address. I logged the delivery address and called everyday. The *********** staff either don't answer the calls or I get cut off. Eventually I spoke to \Alex"who claimed that the correct address was never communicated from Kempton Park. I emailed him the details again-delivery was not made as undertaken by him. Calling him thereafter was futile. I emailed my complaint to csdqueries and nicoled-once again no response.<br> <br> Following week I was told delivery couldn't take place because the driver went on leave and took the parcel with him! ***! What employment policy do you have! After countless calls I got my parcel THREE WEEKS late and for that I had to stand on the street to wave the driver down because he couldn't find the place!<br> <br> Don't bother with feedback... I already emailed a complaint and the incompetency is evident.<br> WORST courier company I've dealt with"

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Replies (1)
Skynet Worldwide Express
Skynet Worldwide Express's reply13 Jan 2016, 12:17
Official
Hello revk,

Thank you for your correspondence.

We apologise for the inconvenience you experienced with your Import shipment.

We continually strive to provide great Customer Service and therefore request that you supply us with your tracking/waybill number to investigate what went wrong with your parcel delivery.

Kindest Regards

Skynet SA