FT
Florence T
1 reviews | Active since Oct 2010
22 Nov 2021, 21:04
Appalling service
What a joke I have bought a printer online from Incredible Connection on the 17th November and Skynet is supposed to deliver the printer to my address. Received an sms this morning notifying me the the package was on the way but that wasn't the case. As I am writing this I do not have the package in my possession, how pathetic is that. This is my first experience with this courier company I hope it will be my last. Tracking dashboard is a sham not in real time.
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Skynet Worldwide Express's replyOfficial
23 Nov 2021, 10:08Dear Florence Tebe
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Your parcel is currently out on delivery and you can expect delivery between 14:00 and 14:30.Please accept our sincerest apologies for any inconvenience caused due to delay. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply23 Nov 2021, 10:08
Official
Dear Florence Tebe
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance. Please know that your situation was an exception. We are known for taking ownership and caring deeply about our customers. We understand your disappointment and it’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. Your parcel is currently out on delivery and you can expect delivery between 14:00 and 14:30.Please accept our sincerest apologies for any inconvenience caused due to delay. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre