SL
Samukelisiwe L
1 reviews | Active since Oct 2016
11 Dec 2023, 14:10
Another disappointing delivery experience with SkyNet - avoid using them IF YOU HAVE A CHOICE
Yet another disappointing delivery experience with SkyNet, so safe to say, this is the norm then? Between getting a notification that delivery is on the way and not reaching them when you try to follow up on why they did not deliver as promised...it's one disappointment after another.
Not sure why some businesses still insist on using SkyNet when they are the ones who end up getting complaints because SkyNet fails to deliver timeously!
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Replies (3)
Skynet Worldwide Express's replyOfficial
12 Dec 2023, 06:58 Dear Samukelisiwe Lembede
Thank you for sharing your feedback. We understand your disappointment and apologise for the negative experience you had with our company yet again. We would appreciate the opportunity to resolve this matter. Kindly note that we require the tracking/waybill number linked to your query so that we can investigate.Our consultant will be in contact with you to obtain the tracking details.
Your sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. We understand your disappointment and apologise for the negative experience you had with our company yet again. We would appreciate the opportunity to resolve this matter. Kindly note that we require the tracking/waybill number linked to your query so that we can investigate.Our consultant will be in contact with you to obtain the tracking details.
Your sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply12 Dec 2023, 06:58
Official
Dear Samukelisiwe Lembede
Thank you for sharing your feedback. We understand your disappointment and apologise for the negative experience you had with our company yet again. We would appreciate the opportunity to resolve this matter. Kindly note that we require the tracking/waybill number linked to your query so that we can investigate.Our consultant will be in contact with you to obtain the tracking details.
Your sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. We understand your disappointment and apologise for the negative experience you had with our company yet again. We would appreciate the opportunity to resolve this matter. Kindly note that we require the tracking/waybill number linked to your query so that we can investigate.Our consultant will be in contact with you to obtain the tracking details.
Your sincerely,SkyNet Worldwide Express
SL
Samukelisiwe L's updateReviewer Update
13 Dec 2023, 10:14Good day,
I see even a follow-up call is proving to be a challenge. I am still waiting for either someone to reach out and explain what is happening with my delivery as indicated above or to actually receive my delivery. I am leaving the province in 2 days, what must happen if they only delivery after I've left? The conduct of this business is really unacceptable!
I see even a follow-up call is proving to be a challenge. I am still waiting for either someone to reach out and explain what is happening with my delivery as indicated above or to actually receive my delivery. I am leaving the province in 2 days, what must happen if they only delivery after I've left? The conduct of this business is really unacceptable!
SL
Samukelisiwe L's update13 Dec 2023, 10:14
Reviewer Update
Good day,
I see even a follow-up call is proving to be a challenge. I am still waiting for either someone to reach out and explain what is happening with my delivery as indicated above or to actually receive my delivery. I am leaving the province in 2 days, what must happen if they only delivery after I've left? The conduct of this business is really unacceptable!
I see even a follow-up call is proving to be a challenge. I am still waiting for either someone to reach out and explain what is happening with my delivery as indicated above or to actually receive my delivery. I am leaving the province in 2 days, what must happen if they only delivery after I've left? The conduct of this business is really unacceptable!
SL
Samukelisiwe L's updateReviewer Update
14 Dec 2023, 09:49I am still waiting for assistance - I stayed on the telephone line with one of your employees who promised to call me back once she had established the status of my delivery. I leave the province tomorrow, how is the parcel supposed to reach me now? This is unacceptable.
SL
Samukelisiwe L's update14 Dec 2023, 09:49
Reviewer Update
I am still waiting for assistance - I stayed on the telephone line with one of your employees who promised to call me back once she had established the status of my delivery. I leave the province tomorrow, how is the parcel supposed to reach me now? This is unacceptable.