1 reviews | Active since Oct 2023
*********** and horrible customer care
Good day
i have currently two packages with you (BUFZA***YQ & BUFZA***YQ) AND I HAVE BEEN SEND from pillar to post. I have received emails from them stating that my package should've been delivered on the 18th Oct already. it was never done. upon further investigation, it turns out my packages was never scanned in at the warehouse. one of their agents when to physically search the warehouse and found the packages. she assured me that my package would be delivered on Saturday (21 Oct) which was never done.
today is the 23rd and I have phoned your warehouse 4 time already from the morning and no one can tell me why my packages still hasn't been delivered. each time I phone all they tell me is that it will be 'escalated' for delivery tomorrow. each time i want to speak to a manager, they are busy or in meetings and that is very unacceptable
Thank you for sharing your feedback. Please accept our sincere apologies for the poor service you received in the delivery of your consignment. We understand that timely delivery is critical and we failed to meet your expectations.According to tracking, the parcel was delivered. Our consultant will be in contact with you to confirm delivery. We also have conducted a thorough investigation into the matter and have identified the root cause of the delay. We have taken immediate corrective actions to prevent such occurrences from happening in the future.
Thank you for taking the time to share your feedback with us.
Yours sincerely,SkyNet Worldwide Express
Thank you for sharing your feedback. Please accept our sincere apologies for the poor service you received in the delivery of your consignment. We understand that timely delivery is critical and we failed to meet your expectations.According to tracking, the parcel was delivered. Our consultant will be in contact with you to confirm delivery. We also have conducted a thorough investigation into the matter and have identified the root cause of the delay. We have taken immediate corrective actions to prevent such occurrences from happening in the future.
Thank you for taking the time to share your feedback with us.
Yours sincerely,SkyNet Worldwide Express