Absolutely the worst

This is without a doubt the worst courier company I have ever dealth with. I have received several shipmants from the UK and it started, one of which they neglected for several weeks and never sending though to customs. Their process also gets more and more complicated. Initially it was a request for my ID number, next shipment a request for a copy my ID document, and now a request for a copy of my ID document and a form I need to complete. Which I did with the information they provided me as best I could. Now I get told by Skynet customs detained my parcel because the form is not complete. Firstly they have every single bit of information on their system that could possibly need to go on this form, and one would expect that they would at least check the form in case I missed something because this form is completely unfimilar to me. It is now to a point where I will never buy from the retailer in the UK again just to avoid having to deal with Skynet.