1 reviews | Active since Jan 2019
Absolutely no service available from this company.
Horrifically bad service. My parcel arrived in customs O R Tambo IA on 10th Dec. I had to beg Skynet to get the invoice to pay VAT and Skynet's clearing fee. I paid immediately 13 Dec. Then.....NOTHING. Dozens of emails sent. Given up phoning as they don't answer the phone. They don't answer their emails. The person responsible to issue the invoices told me at 3.40 pm that "she hadn't checked her email yet today." The call center is useless; all they can do is look up the shipment tracking online (which I had already done myself) and then redirect the call to an extension which remains unanswered. Parcel still apparently stuck in customs.
DO YOURSELF A FAVOUR; USE ANY OTHER COURIER, they cannot be worse than Skynet
Please accept my apologies for the frustration and inconvenience caused by the lack of communication from our staff. I assure you that the issue will be raised to Management and dealt with accordingly.
If your query has not been resolved to date and you are still seeking answers, kindly forward your query and waybill tracking number to *** and an agent will help resolve your query.
Thank you and kind regards, Skynet SA
Please accept my apologies for the frustration and inconvenience caused by the lack of communication from our staff. I assure you that the issue will be raised to Management and dealt with accordingly.
If your query has not been resolved to date and you are still seeking answers, kindly forward your query and waybill tracking number to *** and an agent will help resolve your query.
Thank you and kind regards, Skynet SA