GL
Graeme L

1 reviews | Active since Dec 2022

05 Dec 2022, 18:04

Absolutely ***********

It's not surprising that the last 10 reviews give this pathetic company a one star rating. Never experienced worse service from any company, let alone just courier companies. It has taken three weeks and my package containing three motor vehicle licences has not been delivered. I've probably made over 30 calls, most times there is a wait of at least 20 minutes and consultants generally drop the calls once they hear your issue. Eventually spoke to a consultant Zinzele on Friday 2 Dec who promised to resolve and get back to me. No response, On Saturday 3 Dec spoke to call centre consultant Archibald who undertook to ensure the parcel went out on delivery on Monday 5 Dec and he would call between 08:00-08:30 on Monday to follow up. Once again, nothing has happened. My car licences have now expired and I still don't have the new licences. There was one attempt to deliver the package on 18 Nov but this was after hours to an office address and Skynet have made no attempt to deliver again or contact me. And there is no other way of contacting this company.

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Replies (2)
Skynet Worldwide Express
Skynet Worldwide Express's reply06 Dec 2022, 10:17
Official
Dear Graeme Lillie

Thank you for sharing your feedback. We are sorry to learn that you have not received your parcel. We would like to look into this issue further and resolve it promptly. Kindly provide the waybill number linked to your query and our consultant will make contact with you to assist further. 
 
Please do not hesitate to connect with us at any time on *** or ***.
 

Yours sincerely
SkyNet Worldwide Express


Skynet Worldwide Express
Skynet Worldwide Express's reply07 Dec 2022, 08:26
Official
Dear  Graeme 

Our consultant will contact you now to assist.

Yours sincerely
SkyNet Worldwide Express