KW
Kevin W
1 reviews | Active since Jul 2014
09 Mar 2023, 15:23
Absolutely abysmal! Use any other company!
There should be an option for zero stars. Absolutely abysmal service, no communication, broken promises made by personnel when I eventually manage to speak to someone. Three days of my time wasted waiting for the delivery of my parcel! I found out that one whole day was wasted as my parcel was left in the distribution center after not being delivered on the first day that I was told to wait at home for delivery .
Helpful (0)
Replies (3)0
Replies (3)
Skynet Worldwide Express's replyOfficial
10 Mar 2023, 11:09 Dear Kevin Weerts
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply10 Mar 2023, 11:09
Official
Dear Kevin Weerts
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations.
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. We value our customers’ opinions and would like to thank you for bringing this to our attention. Please let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
We look forward to hearing from you.
Yours sincerely
SkyNet Worldwide Express
KW
Kevin W's updateReviewer Update
10 Mar 2023, 16:49After all the time I spent on the phone trying to resolve this issue I am not interested in trying to contact you again to discuss it. You have my contact details and are welcome to contact me
KW
Kevin W's update10 Mar 2023, 16:49
Reviewer Update
After all the time I spent on the phone trying to resolve this issue I am not interested in trying to contact you again to discuss it. You have my contact details and are welcome to contact me
Skynet Worldwide Express's replyOfficial
13 Mar 2023, 08:09Dear Kevin
Our consultant will be in contact with you to assist.
Our consultant will be in contact with you to assist.
Yours sincerely
SkyNet Worldwide Express
Skynet Worldwide Express's reply13 Mar 2023, 08:09
Official
Dear Kevin
Our consultant will be in contact with you to assist.
Our consultant will be in contact with you to assist.
Yours sincerely
SkyNet Worldwide Express