Absolute Unprofessional Service

Dear SKYNET

On 21/12/2022, a collection was logged for you to collect at The Fragrance online store, the collection was completed on 22/12/2022. We are now at the 28/12/2022 and still no parcel. I do realize that there is public holidays at play here, but what about the normal working days?

I keep phoning the Rustenburg branch this morning, the lady keeps slamming the phone in my ear or putting me through to a line where absolutely no one answers. I have no idea where my parcel is or now if i'm ever going to get it.

I phoned the JHB branch where Thembi assisted me, just to find out that they don't know where my parcel is and that your vehicle was hi-jacked last week. This is highly unprofessional. I want to know if my parcel was among the now missing parcels and what will be done about this.

I want to add that Thembi was really helpful unlike your Rustenburg branch.

I look forward to your reply and a resolution to my problem.