A very gatvol client

I am fed-up now because I am phoning skynet every day since 26 June 2025 for my delivery. Every single time I am being told your case has been escalated and they will get back to me. 5 days later I am still waiting for my parcel. I keep getting reference numbers, but it means nothing because the problem is not being solved.

Whoever I speak keep telling me they will get back to me, I'm still waiting for that call. This is really ridiculous now. When I phoned yesterday, I was told it will be delivered today. When I phoned this morning after 8am same story, still waiting for her to phone me back. Phoned again now after 11, its escalated, she will phone back by 12. I keep getting reference numbers for calls, but it also means nothing.

I have never experienced such bad service from courier guy or buffalo. I really don't know why they chose skynet this time. I need some answers.