A global failure

The worst global shipping company that exists is still praise for the level of service received from Skynet. I had an international parcel that required customs to be paid. I received notification from Skynet on 7.12.22 that the invoice (dated 7.12.22) needed to be paid within 7 days or the shipment will be returned. Payment was made immediately with POP shared to fast track the processing. 3 days later Skynet informs me that payment has not been made and my parcel has been returned to the sender. Since then I’ve tried in vain to have the money paid returned to me. Their WhatsApp line replies sporadically and does not seem to know how to hold a conversation, emails are a dead end with nobody responding anything meaningful and their call centre has no operators It seems like legal action is the only way to recover my losses