A bunch of fly by nights

No surprise that this company is rated a 1.5. From my very first interaction with the call centre, the service I received from SkyNet has been appalling. First, the driver couldn't deliver my parcel on Tuesday, 12 March 2024 because they did not have the unit number to my apartment. I then contacted SkyNet the VERY SAME day to update my address and the consultant confirmed the parcel would be delivered to me on 13 March, when I called the call centre to track my parcel I was told the parcel is 'awaiting appointment' which just meant that NOTHING HAS HAPPENED and the parcel was not even enroute. When I complained about the misinformation I received, I was promised a callback. Obviously nobody called and as such no attempt was even made to rectify this situation even though I have been inconvenienced. When I asked to escalate and speak to a senior I was told to email customer service. Which meant there is no way my matter will be addressed in time ANYWAY. Every single consultant I spoke to was just robotic and had no intention of escalating this issue. HONESTLY THIS HAS TO BE THE WORST COURIER SERVICE I HAVE EVER USED. DO NOT RECOMMEND.