7 phone calls, 4 days of promises, 70 minutes in total spend on the phone with customer care and still nothing!

7 phone calls, 4 days of promises, 70 minutes in total spend on the phone with customer care and still nothing! Seriously, why do I have to go through all of this to receive something that I’ve paid for??? So I ordered 3 pairs of shoes online and unfortunately my supplier is using SkyNet as their courier service. They can only fit 2 pairs of shoes in a parcel bag and the third pair of shoes had to be placed in a second parcel bag. On Monday morning I received one bag with the 2 pairs of shoes and after I ran out to the delivery guy for my third pair of shoes, he advised me that he does not have a second parcel bag for me. I called my supplier and they confirmed that they did send all 3 pairs of shoes and that the third pair is probably just in a second bag and will be delivered shortly. That afternoon at 15:20 I called SkyNet and the lady at customer care confirmed that the second bag is still at their warehouse and that it will be sent out to me on Tuesday. Tuesday at 13:30 I decided to call customer care again, seeing that I still did not receive my second bag. I spoke to a lady at customer care (name can be given on request) that could not tell me where my parcel is, she then placed me on hold to call operations, but after holding for a while, the phone was cut. I called again and the same lady answered the phone, placing me on hold again to call operations and after holding for a while, she came back telling me that operations are not answering their phones. She then took down my number to call me back after she got hold of operations to tell me what is going on. At 15:30 I have not yet received a call from her, so I called customer care again. I spoke to a different lady (name can be given on request) who asked for my email address after she could also not get hold of operations. She cc’d me in an email sent to operations, requesting that my second bag should be sent out on Wednesday morning. Wednesday morning I received a SMS confirming that my parcel is out on delivery. The whole of Wednesday I was waiting patiently for my parcel to arrive, but by 15:50 I decided to call customer again, seeing that I still did not receive anything! Again I spoke to a lady and while she placed me on hold to call the driver responsible for my parcel, the phone cut again. I called back, speaking to a different lady (name can be given on request) who also placed me on hold to call the driver. When she got back to me, she told me that the driver advised her that the parcel was only scanned out but was not actually loaded onto the delivery van. She then advised me that it will be delivered on Thursday (today). This morning at 10:20 I called customer again to confirm that my parcel is actually out on delivery for today. I spoke to the same lady that assisted me with sending the email to operations and she placed me on hold again to call operations. When she got back, she informed me that operations will have to search the floor for my parcel, she then took my number to call me back as soon as operations confirmed where my parcel is. This is really ridiculous… I’ve paid for my order, and I am pretty sure my supplier paid SkyNet to deliver my order to me, so why the hell is it this difficult to get my parcel??? You had absolutely no problem delivering the one bag of this order, so why do I not have my second bag for the same order yet??? Please sort this out before the end of today, because I will not be told “tomorrow morning” one more time!