5 DAY AND COUNTING DELAY IN THE DELIVERY OF MY TEMU PARCEL

I have been expecting a delivery of my Temu order since the 10th of July 2025. There were no tracking updates since the 4th, nor any replies to my emails to customer service. I called them yesterday and today, and the customer service agents tried for more than 5 minutes to get hold of the Cape Town branch. They told me that they can't track my parcel, as there is no answer at their Cape Town branch, 2 days in a row! Both agents were going to return my call within an hour, but I am yet to hear from them. They also told me that there is a huge back log of undelivered orders at the Cape Town branch, to which I commented that they should notify the recipients and offer us the opportunity to collect our orders from their depot, NOT ignore our emails or refrain from updating our tracking statuses. The worth of my order is over R2k, what if it is lost or damaged?? And why take on the TEMU account if they don't have the capacity?