UA
Una A
1 reviews | Active since Jan 2017
21 Oct 2022, 16:41
2 parcels expected, 1 parcel delivered, no feedback
I queried the non-delivery of my renewed licenses via the RTMC personnel. They sent me proof of a delivery notice. I then realized that I received another parcel on the same day and asked for that delivery note as well. Apparently I should have received 2 parcels from 2 different companies, delivered on the same date and at the same time. They showed me that I signed 2 delivery slips - the waybill number provided for these 2 parcels are the same, but the smaller signed documents shows different dates and different item numbers each. However, only ONE parcel was delivered to me. Once this was established, the query was sent on to the Skynet rep at the RTMC offices. We have been asking for him to provide feedback since 18 October, but to date (21 October) he has ignored the requests. Even though my licenses will show that it's been renewed, we are now not displaying the correct ones.
Helpful (0)
Replies (4)0
Replies (4)
Skynet Worldwide Express's replyOfficial
21 Oct 2022, 17:02Dear Una Arendse
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We would appreciate it if you afford us the opportunity to resolve your query. Kindly let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Please do not hesitate to connect with us at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We would appreciate it if you afford us the opportunity to resolve your query. Kindly let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Please do not hesitate to connect with us at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply21 Oct 2022, 17:02
Official
Dear Una Arendse
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We would appreciate it if you afford us the opportunity to resolve your query. Kindly let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Please do not hesitate to connect with us at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
We are sorry to hear about your experience and that our staff didn't meet the level of service that we always strive for. We would appreciate it if you afford us the opportunity to resolve your query. Kindly let us know if you prefer that we call or email you to discuss how we can provide you with a solution.
Please do not hesitate to connect with us at any time on *** or ***. We assure you of our personalised service at all times.
Yours sincerelySkyNet Worldwide Express
UA
Una A's updateReviewer Update
24 Oct 2022, 08:01Hi. Thanks for the prompt reply. You may continue to contact me via email - ***.
UA
Una A's update24 Oct 2022, 08:01
Reviewer Update
Hi. Thanks for the prompt reply. You may continue to contact me via email - ***.
Skynet Worldwide Express's replyOfficial
24 Oct 2022, 10:33Good Morning Una,
Thank you for the response. Kindly refer to your email for feedback regarding your query.
For further questions or additional assistance, you may contact us on ***.
Yours sincerelySkyNet Worldwide Express
Thank you for the response. Kindly refer to your email for feedback regarding your query.
For further questions or additional assistance, you may contact us on ***.
Yours sincerelySkyNet Worldwide Express
Skynet Worldwide Express's reply24 Oct 2022, 10:33
Official
Good Morning Una,
Thank you for the response. Kindly refer to your email for feedback regarding your query.
For further questions or additional assistance, you may contact us on ***.
Yours sincerelySkyNet Worldwide Express
Thank you for the response. Kindly refer to your email for feedback regarding your query.
For further questions or additional assistance, you may contact us on ***.
Yours sincerelySkyNet Worldwide Express
UA
Una A's updateReviewer Update
28 Oct 2022, 13:40Dear Skynet.
After above response and NUMEROUS back-and-forth emails, I am still nowhere closer to a solution. Some of my emails were constantly referred to other people in both your company and to RTMC to locate the missing reference number and parcel. I get the minimum feedback on my queries about progress, which is totally unacceptable.
I am utterly disgusted in this process and am now done waiting on something that's going nowhere. I realize that the issue should probably be resolved from the 2 sides involved, but I am done waiting. The main concern for me is that my cars are not displaying the latest/correct license disk, for which we can be fined. No-one is addressing this or taking it into account.
I sent a question 2 days ago to ask whether a reprint and redelivery can be done. If not, I want a refund so that I can go ahead and organize the reprint myself. Yet again, NO RESPONSE!
All I'm interested in now, is this: REFUND ME MY COURIER FEE for the undelivered item. I will rather go and stand in a queue for hours and get my license the old-fashioned way than having to deal with this issue and the incompetence any longer.
I appreciate the fact that I get answers on this site and that I eventually got someone's attention online and via emails. But I am confident that this is NOT going to be resolved by your people.
Any communication beyond this can be done to me via email. I am not taking calls on this.
After above response and NUMEROUS back-and-forth emails, I am still nowhere closer to a solution. Some of my emails were constantly referred to other people in both your company and to RTMC to locate the missing reference number and parcel. I get the minimum feedback on my queries about progress, which is totally unacceptable.
I am utterly disgusted in this process and am now done waiting on something that's going nowhere. I realize that the issue should probably be resolved from the 2 sides involved, but I am done waiting. The main concern for me is that my cars are not displaying the latest/correct license disk, for which we can be fined. No-one is addressing this or taking it into account.
I sent a question 2 days ago to ask whether a reprint and redelivery can be done. If not, I want a refund so that I can go ahead and organize the reprint myself. Yet again, NO RESPONSE!
All I'm interested in now, is this: REFUND ME MY COURIER FEE for the undelivered item. I will rather go and stand in a queue for hours and get my license the old-fashioned way than having to deal with this issue and the incompetence any longer.
I appreciate the fact that I get answers on this site and that I eventually got someone's attention online and via emails. But I am confident that this is NOT going to be resolved by your people.
Any communication beyond this can be done to me via email. I am not taking calls on this.
UA
Una A's update28 Oct 2022, 13:40
Reviewer Update
Dear Skynet.
After above response and NUMEROUS back-and-forth emails, I am still nowhere closer to a solution. Some of my emails were constantly referred to other people in both your company and to RTMC to locate the missing reference number and parcel. I get the minimum feedback on my queries about progress, which is totally unacceptable.
I am utterly disgusted in this process and am now done waiting on something that's going nowhere. I realize that the issue should probably be resolved from the 2 sides involved, but I am done waiting. The main concern for me is that my cars are not displaying the latest/correct license disk, for which we can be fined. No-one is addressing this or taking it into account.
I sent a question 2 days ago to ask whether a reprint and redelivery can be done. If not, I want a refund so that I can go ahead and organize the reprint myself. Yet again, NO RESPONSE!
All I'm interested in now, is this: REFUND ME MY COURIER FEE for the undelivered item. I will rather go and stand in a queue for hours and get my license the old-fashioned way than having to deal with this issue and the incompetence any longer.
I appreciate the fact that I get answers on this site and that I eventually got someone's attention online and via emails. But I am confident that this is NOT going to be resolved by your people.
Any communication beyond this can be done to me via email. I am not taking calls on this.
After above response and NUMEROUS back-and-forth emails, I am still nowhere closer to a solution. Some of my emails were constantly referred to other people in both your company and to RTMC to locate the missing reference number and parcel. I get the minimum feedback on my queries about progress, which is totally unacceptable.
I am utterly disgusted in this process and am now done waiting on something that's going nowhere. I realize that the issue should probably be resolved from the 2 sides involved, but I am done waiting. The main concern for me is that my cars are not displaying the latest/correct license disk, for which we can be fined. No-one is addressing this or taking it into account.
I sent a question 2 days ago to ask whether a reprint and redelivery can be done. If not, I want a refund so that I can go ahead and organize the reprint myself. Yet again, NO RESPONSE!
All I'm interested in now, is this: REFUND ME MY COURIER FEE for the undelivered item. I will rather go and stand in a queue for hours and get my license the old-fashioned way than having to deal with this issue and the incompetence any longer.
I appreciate the fact that I get answers on this site and that I eventually got someone's attention online and via emails. But I am confident that this is NOT going to be resolved by your people.
Any communication beyond this can be done to me via email. I am not taking calls on this.