JV
Joanne V
1 reviews | Active since May 2020
24 Dec 2021, 08:57
0 stars if I could give
Do not use this company , they don't deliver their products , they don't answer their phones , they read your messages on social media and they ignore you and if you are lucky enough to recieve a parcel its months later and most likely damaged or items missing. What a horrible company , I can't believe people are making use of them for their businesses.... it's pathetic and to make matters worse I had to pay a almost R500 release fee and about that they emailed me daily....they just want more money and not give you your things , stay away from this company and rather request another courier service
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Skynet Worldwide Express's replyOfficial
28 Dec 2021, 08:41Dear Shanelle
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. We will address this with our imports team and ensure delivery of your parcel today.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre
Skynet Worldwide Express's reply28 Dec 2021, 08:41
Official
Dear Shanelle
Thank you for sharing your feedback. We are sorry that your customer experience didn’t match your expectations. It was an uncommon instance and we would like the opportunity to investigate your feedback further. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please accept our sincerest apologies. We are committed to providing the full customer experience. We value our customers’ opinions and would like to thank you for bringing this to our attention. We will address this with our imports team and ensure delivery of your parcel today.
I look forward to hearing from you.
Please do not hesitate to connect with us at any time on *** or ***
We assure you of our personalised service at all times.
Yours sincerely
Skynet SA Customer Service Centre