LL
Lebogang L
1 reviews | Active since Nov 2023
13 Nov 2023, 08:13
0 rating.
Very very very poor service with rude customer service agents who are quick to fight with clients. They lack empathy and they are no help to clients.
They always claim that they are high jacked and they would tell you they communicated this with their clients but they do not. They even lie about contradict each other. One agent tells you this, the next tells you that.
I received an sms telling me my parcel is out on delivery on the 9th, and I'm still waiting even now... I don't know why is Buffalo still using SkyNet if they don't fulfill clients satisfaction
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Skynet Worldwide Express's replyOfficial
13 Nov 2023, 11:01Dear Lebogang Leope
We take customer service seriously and is disheartening to hear that our agents did not meet these expectations during your recenter encounter with our company. We also understand the importance providing courteous and attentive customer service and are taking your feedback seriously. Please know that we will be conducting a thorough investigation in order to address this issue and put measures in place to avoid this from happening again.
Thank you for bringing this to our attention. Your feedback is important and helps us do better.
Yours sincerely,SkyNet Worldwide Express
We take customer service seriously and is disheartening to hear that our agents did not meet these expectations during your recenter encounter with our company. We also understand the importance providing courteous and attentive customer service and are taking your feedback seriously. Please know that we will be conducting a thorough investigation in order to address this issue and put measures in place to avoid this from happening again.
Thank you for bringing this to our attention. Your feedback is important and helps us do better.
Yours sincerely,SkyNet Worldwide Express
Skynet Worldwide Express's reply13 Nov 2023, 11:01
Official
Dear Lebogang Leope
We take customer service seriously and is disheartening to hear that our agents did not meet these expectations during your recenter encounter with our company. We also understand the importance providing courteous and attentive customer service and are taking your feedback seriously. Please know that we will be conducting a thorough investigation in order to address this issue and put measures in place to avoid this from happening again.
Thank you for bringing this to our attention. Your feedback is important and helps us do better.
Yours sincerely,SkyNet Worldwide Express
We take customer service seriously and is disheartening to hear that our agents did not meet these expectations during your recenter encounter with our company. We also understand the importance providing courteous and attentive customer service and are taking your feedback seriously. Please know that we will be conducting a thorough investigation in order to address this issue and put measures in place to avoid this from happening again.
Thank you for bringing this to our attention. Your feedback is important and helps us do better.
Yours sincerely,SkyNet Worldwide Express