GB
Guillaume B
1 reviews | Active since Mar 2009
14 Jul 2022, 15:58
Be careful
Please be careful of doing business with this people. The make promise after promise. Bought a Nenergy 4.8KW from them and had it installed with a Growatt inverter. I cannot get it to communicate with the inverter and they say it's the brand new Growatt inverter. Keep on making promises to come and out and test but they don't answer there phone. Please stay away!
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Replies (2)0
Replies (2)
Sunflex Energy SA's replyOfficial
14 Jul 2022, 16:07But do you understand how unfair it is for you to do that. you came to buy the battery, yet you are reviewing us for not being able to come (which was an extra service for your convenience.) normal procedure anywhere is that you remove the battery/item, bring it then we check it and if its not communicating, we refund or give another alternative. you refuse to also accept that the issue could be with your inverter. please bring the battery now, remove the review and we'll give you back the money.
Game or checkers never sends someone to check your faulty tv and you can't review them bad for not being able to come. if you are unhappy with the battery, kindly go and review it on power forum or on their profile because you posting here reflects directly on our reputation and customer service.
we have mentioned countless times that there is currently no stock with most companies. we was gonna make a plan just to keep you happy.
we therefore disagree with this comment
Game or checkers never sends someone to check your faulty tv and you can't review them bad for not being able to come. if you are unhappy with the battery, kindly go and review it on power forum or on their profile because you posting here reflects directly on our reputation and customer service.
we have mentioned countless times that there is currently no stock with most companies. we was gonna make a plan just to keep you happy.
we therefore disagree with this comment
Sunflex Energy SA's reply14 Jul 2022, 16:07
Official
But do you understand how unfair it is for you to do that. you came to buy the battery, yet you are reviewing us for not being able to come (which was an extra service for your convenience.) normal procedure anywhere is that you remove the battery/item, bring it then we check it and if its not communicating, we refund or give another alternative. you refuse to also accept that the issue could be with your inverter. please bring the battery now, remove the review and we'll give you back the money.
Game or checkers never sends someone to check your faulty tv and you can't review them bad for not being able to come. if you are unhappy with the battery, kindly go and review it on power forum or on their profile because you posting here reflects directly on our reputation and customer service.
we have mentioned countless times that there is currently no stock with most companies. we was gonna make a plan just to keep you happy.
we therefore disagree with this comment
Game or checkers never sends someone to check your faulty tv and you can't review them bad for not being able to come. if you are unhappy with the battery, kindly go and review it on power forum or on their profile because you posting here reflects directly on our reputation and customer service.
we have mentioned countless times that there is currently no stock with most companies. we was gonna make a plan just to keep you happy.
we therefore disagree with this comment
GB
Guillaume B's updateReviewer Update
29 Jul 2022, 12:19You make up your own mind. My Growatt inverter still does not communicate with my Nenergy battery. Still waiting for them to reply to the electrician with the communication protocol settings. Surely you sell the product, can you not supply the settings, Who do I contact to get my battery communicating?
GB
Guillaume B's update29 Jul 2022, 12:19
Reviewer Update
You make up your own mind. My Growatt inverter still does not communicate with my Nenergy battery. Still waiting for them to reply to the electrician with the communication protocol settings. Surely you sell the product, can you not supply the settings, Who do I contact to get my battery communicating?