Installation problems

In October last year I did the price lock deal with DSTV from the PVR to the Explorer. On 22 October Skye TV came an we did our installation. 2 Installers arrived and the 1 who seemed to be in charge explained that he can only connect 1 TV to the Explorer which was understood. He said that if we wanted more TV's connected we would have to pay for it. We didn't want it as all they needed to do was to install the Explorer as we had previously had our PVR connected to another smaller decoder in our bedroom. We even showed the 2nd installer the decoder we had as we were paying DSTV for the xtra view and he said our system would work once the Explorer was installed and then re-connected correctly for which we had someone who did our previous connections. When the installation was completed we asked the 1st installer that if we connect the Explorer to the splitter if it would work he said "yes, if you can find the connections" and never thought anything further about it. Before they left the 2nd installer gave my husband his telephone no and said that he can call him if we wanted him to connect our Explorer to our bedroom TV. After they left we called our person to come and connect our bedroom TV and he was horrified to find that Skye TV had brazenly cut down all our cables deliberately. Obviously the installers were out to make xtra money by giving us his telephone number so he would have charged us for all the new cabling that we had put up a couple of months before that. I sent an email to them on Monday 24 October and called on 26th October as I had received no acknowledgement from them and they claimed that the never received it. I hit re-send and it went through. Fatima said that she would get someone to contact me. They did (I forgot his name), but I was out of town at the time and he said that he would contact me the following week. He called and arranged to come and see me, after he never pitched up I sent him a message to say that I was still waiting. He then said that he forgot and would arrange for someone to come and see me, well I am now fed up with waiting...