Insulting Customer Support

Dear SkyDragon Developers of Road of Kings Mobile game.

I would hereby wish to tell you how utterly disgusted I am with your technical support, and the way they handle and assist your paying customers.

First and foremost I understand you had to do a maintenance and that it took much longer than anticipated. What I don't understand is that after the update an error occurred on my side where I was part of the alliance the alliance name shows in front of my name in the alliance chat although I was no where to be seen on the alliance members list.

I have reported this and they said they will look into it, when the other 2 hour maintenance took place. Which I am cool with as well. What is utterly appalling is the fact that the support then showed me a screenshot that everything is fixed and told me "Please check it carefully" with a screenshot where I am now showing. I resend him the images of where i was in the chat as well as the proof that during that time i didn't show on the alliance membership list. I told him I am not happy with the fact that he is making it out that I didn't check carefully the first time and that it isn't my fault that things didn't go as it should have with the upgrade. I told him I found it offensive and that he insulted me by basically saying I am lying even though I had proof of my claims. Which his/her only reply was sorry for that and then thanks for your support.

If this is the way that your support treat your customers I would suggest they get some training in how to work with paying members. Firstly for the fact not only am i a paying member but good friends with half of the server that is also high paying customers.

If they can be rude like this to one how many others aren't they rude with which in turn will eventually cost you your customers.

Unfortunately I can't get an email address of SkyDragon Developers as of yet.

Regards Anngelique