Shocking installation and after service

<p>We had a sand fliter installed by Skyblue Solutions, the owner Deon Locke did the installation. He did the installation on a Saturday and we had to contact him the same day stating that the pipes where leaking, he came three days later to fix it.</p> <p> </p> <p>Due to the water shortage we did not use the pump and once we had rain, we put the pump on again (=/- one month later). I then contacted Deon, who read our messages on whatsapp and failed to respond or answer/return our calls. Deon then finally responded saying that he will be at our place at 10 am on Saturday, 8th April. After 11am on Saturday, no Deon, I then called him and he said he could not make it to our place, but can he come the following day.</p> <p> </p> <p>Firstly he did not call to say he will be late, does it mean he would have pitched for the appointment, I doubt it. My husband spoke to him and he told Deon that we had plans the Saturday and changed it because Deon said he will be there at 10am on Saturday. My husband told Deon that Sunday will not suit us. Deon then said to my husband see you in an hour. 3 hours has gone past and no show. I called several times no response.</p> <p> </p> <p>I then received a message from Deon's wife, stating that Deon cannot see to the pool before the long weekend since they have plans. Really??? I am the custormer they did a shocking installation and is just as bad with after service. I called the wife at work, very rude and unprofessional, told me that she has nothing to do with Deon's work and put the phone down in my ear. A few seconds later she blocked me on whatsapp.</p> <p> </p> <p>I do not think that a company like Skyblue should get away with they way the treat their custmors and lack of after service care.</p> <p> </p> <p>I will be seeking legal advice if the installation they did is not fixed before the long weekend.</p> <p> </p> <p>Regards</p> <p>Bianca</p>