MS
Martin S

1 reviews | Active since Aug 2016

12 Feb 2018, 07:22

Marbelite came off as pool was filling

Gerald is a talker of note. You would be lucky to get a word in edgewise. I decided to go with him as he was recommended by others. From the word go I had issues with how they were doing things. He would not listen and just talked over me. I eventually left him to do his own thing. Bad idea. When they finished, his team started filling the pool immediately. Some guys were still applying marbelite when the hose went in. They did not wait for the next day. As the pool filled, the water was murky. Few days later, as per his instruction, we used a pool brush to brush and suck the new marbelite. This is when we found some parts were rough for the brush. When the murkiness cleared a week later, we saw the marbelite came off in big patches. We contacted Gerald, he came out, blamed the creepy and chemicals in the water. Creepy was only put in the day he came, 3 weeks after filling pool. No chemicals up to that point. He took a water sample. No result, and no Gerald. He does not respond to my calls. If tou encounter Skyblue Pools, RUN.

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Replies (2)
Skyblue Pools
Skyblue Pools's reply13 Feb 2018, 09:24
Official

Hi Mr Martin

Sorry about a late response but remember i told you that our expert for repairing such pools is not yet back and i will get back to you as soon as he is back. As for ignoring your call, i have never seen your call since i came to u.

Another issue, our expert suggested to drain the pool for fixing of which you are not comfortable with it. It is going to be difficult to repair a pool without draining.

Sorry about any inconvenience

THX

MS
Martin S's update28 Feb 2018, 10:51
Reviewer Update
So I eventually got a hold of the elusive Gerald. Told me in no certain terms to F-off. Apparently I maliciously damaged the pool myself by putting the poll cleaner in to soon. Three weeks is not too soon. I followed his instructions to the letter. For what reason I would damage my pool I have no idea. To waste R14 000 of my money? Not like he is going to fix it now? I have to fork out more money to fix. So who wins here? Not me. Only the guy with my money. So, if you ever encounter this guy Gerald, RUN!!!! You have been warned