They should receive the worst airline award!

We used the airline, Sky Express as a mode of transport in Greece. On one of the flights we had the baggage handlers broke my brand new hardcover bag. As per their requirements I immediately sent in all the necessary information. I was promised that the matter would be sorted within a month. This was in October 2018. It has now 4 months later that I have still received no plan to fix this problem. This is one of the worst customer service experiences I have ever had. This company is so unprofessional and they simply do not care about their passengers. I would most definitely not recommend this company to anyone.