Failure to refund client after cancellation form was submitted

So sky direct is supposed to refund me my money but to date they are struggling. I submitted a cancellation form on the 13th Feb and was told I would receive my money on the 16th/17th February 2026 morning - to date which is the 21st of February I have not received my refund. Now I really wonder whether or not were they really going to provide me with the loan that I had app**** for. I really wish loan companies could be honest about their services because they fail to be transparent to their clients - all they know is to take people's hard earned money and not be able to pay them back. I'm really annoyed with this company.