My bad experience with Sky City Financial Group

I just paid my final payment of my debt review and needed to make a loan for relocation purposes. Completely unforeseen circumstances. I app**** with this company for a loan. I was told that I qualify for the amount that I app**** for. I then had to pay an upfront legal fee of R 1950 (which the agent/person I was dealing with said was for the insurance, but according to the contract it says upfront legal fees), which I paid. I was then informed that the paperwork was in order and that I had I had to pay R 1850 for the transfer fee. I asked how long it would take for the transfer to go through and he said 30 minutes (according to the contract it says "The loan process takes maximum one hour for it to be completed and your funds to be available in your bank account for withdrawals"). I paid the transfer money, which I also had to borrow from someone in order to finalize this issue, it was supposed to be for an hour or 30 minutes, but after many inquiries made by me on several occasions during the course of 3 days, I was told that they are having technical difficulties. If this information was given through in a professional way and communication was consistent I can understand that. I am not an unreasonable person, but it is now 6 days later since I paid the transfer fees (Friday, Saturday, Sunday, Monday, Tuesday, Monday and Wednesday) and I have to beg for a crumb of information as to what is going on. I asked the contact I want a refund so that I can take my business elsewhere, but he just replies "I am on it" to everything I ask, sometimes he does not even reply on the same day. I am seriously fed-up at this point and I am at the point of going to the police to open a ***** case against this man and the company, because this definitely falls under the category of theft under false pretense, not to mention a serious lack of professionalism and very poor communication skills. I am hoping one of the senior members of this company sees this review as I had requested to speak to the manager or supervisor of this gentleman, but he does not give any details. I have also tried to call the contact numbers on the website, but it also goes over to voicemail. I am incredibly disappointed that people think that they are entitled to take advantage of people that are in need in this manner. It is utterly appalling.