PUPPY ****

On 19 October 2021, I purchased a pup that I found online from Karin Venter from Kimberley. I paid a deposit of R1800.00. I was advised that the balance is due once the pup is delivered to me. Karin acknowledge the payment and I was informed that the pup will be arriving on 26 October 2021. The R1800.00 was a deposit including a R700 courier fee to bring the pup from Kimberley to Cape Town. I kept in touch with Karin during the entire week. I was asked basic information like my address, full name etc. Karin sent me a copy of her ID book as well as her address. On 25 October 2021 I requested the pup's registration documents as I wanted to add the pup to our current Dotsure Pet policy. However I did not receive this. On 25 October Karin informed me the pup was collected from her. Everything was on schedule for the pup to arrive on 26 October 2021. Karin informed me that I will be charged for a climate control crate, and I agreed to pay a reasonable fee. She also told me the entire amount would be refuned before the driver doing the delivery leaves my house.

On the morning of 26 October 2021 I received an email from Karin stating I will receive an email and call from the courier company to confirm the delivery address. On 26 October 2021 I received a call from ROBERT BULL who informed me that he has sent me an email and I needed to take action in order for the delivery to proceed. This email requested I pay R9000.00 of which R100.00 will be deducted for the travelling crate. I contacted ROBERT BULL and asked why the insane amount of R9000.00. I was told this is due to renewed covid regulations. And in the event that I am not available when the pup is delivered, they have the funds to put the puppy up in a dog hotel..I told ROBERT BULL this seems to be a ****! I asked ROBERT BULL if the pup was with him, and he said yes, after which I asked for a photo as proof. I was told this request is unreasonable and he was only doing his job and I should contact the seller. Of course by this time the seller was not answering my calls, emails of whats apps. I recorded the calls between me and ROBERT BULL. I searched the internet to see if this courier company is legit. I came across a website and contacted the emergency number as well as sent an email requesting assistance. I received a reply via Whats app, and was asked who the person was that I was dealing with, I answered ROBERT BULL and was told there is no ROBERT BULLL working at this company. A kind lady by the name of Lucy answered my email and gave me a call. I was told not to pay money to ROBERT BULL as this was a **** and they have had several similar cases lately. She said that they would never charge R9000.00 to deliver a pup to my address which is only 17 minutes away from them. She also noticed ROBERT BULL from Animal travel services was using their logo.

I sent an email to Karin Venter this morning 27 October 2021 requesting a refund of I will take action. I have still not heard from her.

Please help me expose these *******.