Worst service ever

I requested urgent freight services for a package to be delivered to Russia on 01 November 2017. The person who took my request is Nomsa and she has proven to be completely unreliable in giving information, including providing an appropriate quote for the services requested!Payment was made on the same day but on 10 November 2017 the package is still in South Africa - this information I had to get myself from the cargo airline. I constantly have to do follow ups with Sky Air Freight but they never have direct feedback.