1 reviews | Active since Feb 2020
Appalling treatment by Manager
I am currently booked into Skukuza Safari Lodge, the lodge itself. Date is 19 July 2023. I checked into the hotel on 18 July 2023 for work purposes. When I got to reception, I was told that we will be offered an Ala' Carte menu as the hotel is not busy. When I got to dinner on 18 July 2023 around 19h00, the manager in charge, didn't get his name but he is a short, African male stated that they were only serving a buffet menu and were not cooking anything from the menu. There is a group booking from Mugana Lonene FM and when I got to the restaurant, the waitron asked me whether I was a part of the group and I was like what group are you on about. I stated that I'm not part of any ggroup.it was then that the manager intervenes and said I had to eat from the buffet. Today the 19th of July, I arrived at dinner around 19h40 and I went to enquire yet again about the Ala Carte menu. I was then told that I should eat from the buffet. When I got to the buffet, the group had already had their dinner and there was no food. I was told to wait as they would be bringing out food. I waited for 10 minutes until I was told that they will no longer be bringing out a buffet but instead they would serve me lamb chops with leftover rice and veggies from the buffet. When the food was brought to me, I told the waiter that I was not happy with his approach as he didn't even ask me whether I eat lamb chops or not, he just decided to dish up for me like a pauper. Nonetheless, I told the waiter that I wasn't happy but none the less I will eat. I had to also ask for gravy as the rice was cold and had no gravy. A couple of minutes later, patrons arrived and they were given menus to choose from for their meal. I was shocked and I requested to speak to the manager. I asked him why I was not offered the menu since the buffet was finished and he said I made you lamb chop. And I said I didn't ask for lamb chops why wasn't I offered the luxury of choosing my preferred food for myself. He then answered me very rudely and said did I not eat, do I want another plate of food of my choice. That to me was extremely rude and I told him I wasn't asking to be re fed but rather that I didn't appreciate his treatment as I viewed it as unfair. Then he stated that I shouldn't shout at him as ge had apologized. I then said, you can't tell me how to feel if I am upset your responsibility is to listen and not dictate my feelings towards himself. He then reiterated that I shouldn't shout at him because now all the patrons are looking at him and I said I don't care whether patrons are looking at you but they kust know that you do not understand customer service and before I can even articulate myself, you inject by downplaying my emotions and dictate how I should speak to him. I must say that I find this behavior from a manager as appalling to day the least. He kept on saying what do u want cause I've apologized. His arrogance towards me was out of this world. I am extremely upset with his lackluster apology which was forced down my throat and his undermining demeanor. I stated that I will report his treatment to his superiors and he told me to go ahead. That was extremely arrogant. My bone of contention was the appalling attitude and treatment. Is my money not good enough because it's from a black woman and white patrons get better treatment because their money is special?
Hoping this will be rectified.
